{"app_store_id":1447792372,"slug":"employee-engagement-manager-1447792372","name":"Employee Engagement Manager","subtitle":null,"icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/5b/c5/d5/5bc5d5c9-329e-d879-846a-f62afba1ace1/AppIcon-0-0-1x_U007emarketing-0-5-85-220.png/512x512bb.jpg","store_url":"https://apps.apple.com/us/app/employee-engagement-manager/id1447792372?uo=4","price":0,"currency":"USD","rating":3.23013,"rating_count":2290,"in_app_purchases":null,"recent_rating":null,"recent_review_count":null,"reviews_checked_at":null,"primary_genre":"Productivity","version_date":"2025-12-13T05:09:45Z","updated_at":"2026-10-19T07:04:11.999Z","stale":false,"missing_since":null,"one_liner":"Productivity app by NICE Ltd on the App Store.","verified_maker":false,"maker_site":null,"file_size_bytes":57398272,"minimum_os":"18.0","content_rating":"4+","language_count":1,"screenshots":["https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/95/b0/df/95b0dfc1-60aa-aae0-d56c-a6d494afb659/pr_source.png/392x696bb.png","https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/b0/72/e0/b072e05a-e6cb-48b4-f2c5-f2ddc93e4bdf/pr_source.png/392x696bb.png","https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/bf/e3/07/bfe307c4-f7c2-d4bf-f1dd-53ee52e9e1c6/pr_source.png/392x696bb.png","https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/29/38/fe/2938fef2-ac42-b23c-4ff3-7443b1a48f4a/pr_source.png/392x696bb.png","https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/26/95/96/26959661-fe8d-ada3-fa29-41f58494fbc8/pr_source.png/392x696bb.png","https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/41/03/3e/41033eeb-bc4a-92ec-4a26-d13e401785db/pr_source.png/392x696bb.png"],"developer_name":"NICE Ltd","editors_choice":null,"url":"https://apptierlist.com/apps/employee-engagement-manager-1447792372/","api_url":"https://apptierlist.com/api/v1/apps/employee-engagement-manager-1447792372","schema_version":"1.0","generated_at":"2026-10-22T08:45:30.677Z","data_as_of":"2026-10-22T01:11:14.942Z","description":"NiCE Employee Engagement Manager (EEM) empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NiCE EEM app to experience the following benefits:\n\nSelf-Service Scheduling, 24/7 \nUse the NiCE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or \"on the go\" outside.\n\nGreater Schedule Control \nAdjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly! \n\nBetter Work-Life Balance \nNiCE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)\n\nTerms of Use:\nhttps://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html\n\nNOTICE:  If you are not sure of your contact center granting the use of NiCE EEM, please first check with an administrator at your organization that NiCE EEM has been deployed in the contact center.","facts":{"developer_id":1376863670,"developer_url":"https://www.nice.com/websites/employee-engagement-manager/index.html","first_released":"2019-06-12T02:17:56Z","support_url":null,"privacy_url":null,"website_url":null,"app_version":"3.7.0","release_notes":"Angular/iconic upgrade with bug fixes\nNiCE Rebranding","rating_current_version":3.23013,"rating_count_current_version":2290,"star_counts":null,"genres":["Productivity","Business"],"languages":["EN"],"content_advisories":null,"device_families":null,"chart":null},"freshness":{"apple_read_at":"2026-10-19T07:04:11.999Z","catalog_read_at":null,"reviews_checked_at":null,"summary_written_at":null,"placed_at":"2026-10-19T13:48:11.614Z","scored_at":"2026-10-22T01:11:14.942Z"},"editorial":null,"memberships":[{"list":"shift-scheduling","list_name":"shift scheduling","list_status":"active","list_url":"https://apptierlist.com/best/shift-scheduling/","position":53,"tier":null,"score":44.3,"components":{"rating":45.2,"votes":73.6,"rank":0,"recency":58.5},"status":"active","review_status":"checked","list_ranking_status":"ranked","confidence":"provisional","judged_at":"2026-10-19T13:48:11.614Z"},{"list":"workforce-management","list_name":"workforce management","list_status":"active","list_url":"https://apptierlist.com/best/workforce-management/","position":57,"tier":null,"score":55.1,"components":{"rating":45.2,"votes":73.6,"rank":43.2,"recency":58.5},"status":"active","review_status":"checked","list_ranking_status":"ranked","confidence":"normal","judged_at":"2026-10-19T13:48:11.614Z"}],"main_list":"shift-scheduling","claim":{"status":"none","verified":false,"site_url":null,"verified_via":null,"verified_domain":null},"history":[{"id":177262,"at":"2026-10-19T13:48:11.614Z","kind":"membership_added","list":"workforce-management","app_store_id":1447792372,"app":"employee-engagement-manager-1447792372","from":null,"to":"active","reason":"Built for contact center agents to manage schedules, hours and shift changes within a workforce management system (NiCE WFM), with in-app approval flow.","job":"shadow"},{"id":177261,"at":"2026-10-19T13:48:11.614Z","kind":"membership_added","list":"shift-scheduling","app_store_id":1447792372,"app":"employee-engagement-manager-1447792372","from":null,"to":"active","reason":"Agents view shifts and hours, swap or trade shifts, and add or give up hours; self-service scheduling is the core purpose.","job":"shadow"},{"id":172460,"at":"2026-10-19T07:04:11.999Z","kind":"app_added","list":null,"app_store_id":1447792372,"app":"employee-engagement-manager-1447792372","from":null,"to":null,"reason":"discovered","job":"import"}],"explain":{"method":"Membership is decided by a model judging the App Store listing against the list's definition (and its excludes, for memberships placed or rechecked since they were added to the prompt); every verdict is listed with its date; the score is a plain average of the public components an app has (four, plus Apple's Editors' Choice badge as 100 where shown); nothing is purchasable.","lists":[{"list":"shift-scheduling","list_name":"shift scheduling","status":"active","review_status":"checked","position":53,"tier":null,"score":44.3,"components":{"rating":45.2,"votes":73.6,"rank":0,"recency":58.5},"ranks":[],"verdicts":[{"verdict":"keep","reason":"Agents view shifts and hours, swap or trade shifts, and add or give up hours; self-service scheduling is the core purpose.","verifier":"claude-sonnet-5-5","decided_at":"2026-10-19T13:48:11.614Z","attempts":1,"current":true},{"verdict":"keep","reason":"Agents view their shifts, swap or trade them, add hours and give up hours. 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