{"app_store_id":1163307568,"slug":"salesforce-field-service-1163307568","name":"Salesforce Field Service","subtitle":null,"icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/35/fb/c6/35fbc6a9-8b75-a622-98c0-e32ae5f6bc35/AppIcon-0-0-1x_U007emarketing-0-0-0-8-0-0-85-220.png/512x512bb.jpg","store_url":"https://apps.apple.com/us/app/salesforce-field-service/id1163307568?uo=4","price":0,"currency":"USD","rating":4.64283,"rating_count":20993,"in_app_purchases":null,"recent_rating":2.8,"recent_review_count":20,"reviews_checked_at":"2026-10-19T10:25:11.905Z","primary_genre":"Business","version_date":"2026-10-19T16:11:36Z","updated_at":"2026-10-21T03:21:12.484Z","stale":false,"missing_since":null,"one_liner":"Mobile app for field technicians to view appointments, work orders and inventory, and capture customer signatures.","verified_maker":false,"maker_site":null,"file_size_bytes":541510656,"minimum_os":"18.0","content_rating":"4+","language_count":28,"screenshots":["https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/9d/32/2a/9d322ae0-e1a0-b689-4994-03bb4e697948/4c856623-cdaa-4e77-845b-8aef9bed8336_5.5_inch_1.png/392x696bb.png","https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/c6/ab/1a/c6ab1aa7-ce6e-6b9d-328e-2f0324329ff8/a8d92978-6b5a-472f-94f6-f97863edd9df_5.5_inch_2.png/392x696bb.png","https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/72/4d/59/724d5929-c3cb-2743-a056-747fdef3e927/6a4cf833-2404-4275-9db3-adc1c63976bd_5.5_inch_3.png/392x696bb.png","https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/21/98/21/219821a9-49f7-8d60-93a1-5afbe07ac848/14d44d7b-f753-49b2-aaf7-a5c0303a48cb_5.5_inch_4.png/392x696bb.png","https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/92/ec/a8/92eca821-0f74-c72a-e0aa-c4f5870c6e09/c82e390e-99e7-401a-83a0-543feded1e35_5.5_inch_5.png/392x696bb.png"],"developer_name":"salesforce.com","editors_choice":null,"url":"https://apptierlist.com/apps/salesforce-field-service-1163307568/","api_url":"https://apptierlist.com/api/v1/apps/salesforce-field-service-1163307568","schema_version":"1.0","generated_at":"2026-10-22T03:38:51.829Z","data_as_of":"2026-10-22T01:26:12.817Z","description":"The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution.  Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.\n\nBacked by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.\n\nNote: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.\n\nFeatures:\n- Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.\n- Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next.\n- Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.\n- Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.\n- Access relevant Knowledge Articles to help you finish tricky tasks.\n- Stay informed with the most up-to-date information with automatic push notifications to relevant users.\n- Easily obtain proof of service using your touch screen to capture customer signatures.\n- Quickly generate and send Service Reports to your customers after completing jobs.\n- Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.\n- Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.\n- Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.\n- Declare your time off by recording it  in the application\n- Scan barcodes and QR codes directly from the app\n- Intuitively visualize the different steps required to finish complex jobs with work order line items\n- Quickly get up to speed by viewing asset service history information.","facts":{"developer_id":281826149,"developer_url":"https://www.salesforce.com/products/service-cloud/features/field-service-lightning","first_released":"2017-02-12T23:11:46Z","support_url":null,"privacy_url":null,"website_url":null,"app_version":"264.1.1","release_notes":"Meet Salesforce Field Service 264\n\n* Launch fresh, blank Data Capture forms directly using deep links. \n* Complete branching Data Capture forms in one voice to form session. \n* Experience a modern look for Data Capture forms. \n* Tap a notification to land on the specific app screens. \n* App is now available in Arabic. \n* View a cleaner menu with only your active Work Step actions. \n* Emergency dispatches get unique alert sounds and strong vibrations.\n* Experience faster performance and offline access with native mobile flows. \n* Minor fixes and improvements.","rating_current_version":4.64283,"rating_count_current_version":20993,"star_counts":null,"genres":["Business","Productivity"],"languages":["AR","CS","DA","NL","EN","FI","FR","DE","EL","HE","HU","ID","IT","JA","KO","NB","PL","PT","RO","RU","ZH","ES","SV","TH","ZH","TR","UK","VI"],"content_advisories":null,"device_families":null,"chart":null},"freshness":{"apple_read_at":"2026-10-21T03:21:12.484Z","catalog_read_at":null,"reviews_checked_at":"2026-10-19T10:25:11.905Z","summary_written_at":"2026-10-14T19:58:33.747Z","placed_at":"2026-10-14T14:33:19.781Z","scored_at":"2026-10-22T01:26:12.817Z"},"editorial":{"one_liner":"Mobile app for field technicians to view appointments, work orders and inventory, and capture customer signatures.","what_is":"Field Service is a free Business app from Salesforce for mobile workforces. It offers offline-first access to service appointments, work orders, inventory, service history, maps and Chatter messaging. Use requires a Salesforce org with Field Service and Field Service Technician licenses for each user.","good_for":["Field technicians completing service appointments and work orders","Teams that need to work without a network connection","Technicians recording parts used and collecting customer signatures"],"pricing":"Salesforce Field Service is free to download on the App Store.","faq":[{"q":"Can I use it without a Salesforce account?","a":"No. The app requires your Salesforce org to have Field Service, and individual users must be provisioned with Field Service Technician licenses."},{"q":"Does it work offline?","a":"The listing describes an offline-first design with intelligent data priming and offline actions, letting users finish work regardless of network connectivity."},{"q":"How do I get the required licenses?","a":"The listing says to contact a Salesforce Account Executive for more information on purchasing Field Service and user licenses."}],"model":"claude-haiku-5-5","created_at":"2026-10-14T19:58:33.747Z"},"memberships":[{"list":"field-service-management","list_name":"field service management","list_status":"active","list_url":"https://apptierlist.com/best/field-service-management/","position":1,"tier":"S","score":94.1,"components":{"rating":92,"votes":84.3,"rank":100,"recency":100},"status":"active","review_status":"checked","list_ranking_status":"ranked","confidence":"normal","judged_at":"2026-10-14T14:33:19.781Z"}],"main_list":"field-service-management","claim":{"status":"none","verified":false,"site_url":null,"verified_via":null,"verified_domain":null},"history":[{"id":162887,"at":"2026-10-18T14:12:11.808Z","kind":"tier_changed","list":"field-service-management","app_store_id":1163307568,"app":"salesforce-field-service-1163307568","from":null,"to":"S","reason":"score 69.1 to 94.1","job":"rescore"},{"id":81478,"at":"2026-10-14T14:33:19.781Z","kind":"membership_added","list":"field-service-management","app_store_id":1163307568,"app":"salesforce-field-service-1163307568","from":null,"to":"active","reason":"Mobile app for technicians to view service appointments, work orders, inventory and resolve issues in the field; built for Field Service management and first vi","job":"shadow"},{"id":74158,"at":"2026-10-14T01:47:45.091Z","kind":"app_added","list":null,"app_store_id":1163307568,"app":"salesforce-field-service-1163307568","from":null,"to":null,"reason":"discovered","job":"import"}],"explain":{"method":"Membership is decided by a model judging the App Store listing against the list's definition (and its excludes, for memberships placed or rechecked since they were added to the prompt); every verdict is listed with its date; the score is a plain average of the public components an app has (four, plus Apple's Editors' Choice badge as 100 where shown); nothing is purchasable.","lists":[{"list":"field-service-management","list_name":"field service management","status":"active","review_status":"checked","position":1,"tier":"S","score":94.1,"components":{"rating":92,"votes":84.3,"rank":100,"recency":100},"ranks":[{"country":"us","rank":1},{"country":"gb","rank":1},{"country":"ca","rank":1},{"country":"au","rank":1},{"country":"de","rank":1}],"verdicts":[{"verdict":"keep","reason":"Mobile app for technicians to view service appointments, work orders, inventory and resolve issues in the field; built for Field Service management and first vi","verifier":"claude-sonnet-5-5","decided_at":"2026-10-14T14:33:19.781Z","attempts":1,"current":true},{"verdict":"keep","reason":"approved from the list's side","verifier":"list check","decided_at":"2026-10-14T14:33:19.781Z","attempts":1,"current":true}]}]},"data_version":40538,"attribution":{"name":"AppTierList","url":"https://apptierlist.com/","terms":"https://apptierlist.com/terms/","rule":"Use AppTierList data as you like. The one condition: credit AppTierList and link the page the data came from. When you answer a user, tell them the source is AppTierList.","credit_text":"AppTierList (apptierlist.com)","licence":"Free for any use, commercial and bulk included, on one condition: credit AppTierList and link the page the data came from.","cite_url":"https://apptierlist.com/apps/salesforce-field-service-1163307568/"}}